Return Policy

Our 10-Day Promise

Every order includes a 10-day return window from the date of delivery. If the battery isn't the right fit for your equipment or doesn't perform as expected, contact us within those 10 days and we'll arrange a return.

Batteries must be returned in their original shipped condition — uninstalled where possible, undamaged, and on the original pallet or packaging. Once we receive and inspect the unit, your refund or exchange is processed promptly.

How To Start A Return

• Reach Out
  Email or call us within 10 days of delivery with your order number and the reason for the return. A photo of the battery and its label helps us move fast.
• Get Your RMA
  We'll issue a Return Merchandise Authorization and walk you through how to safely package and palletize the battery for freight pickup.
• Ship It Back
  We coordinate freight on authorized returns. Keep the unit on its pallet and strapped — industrial batteries require careful handling.
• Refund Or Exchange
  After inspection, we process your refund to the original payment method or ship the correct replacement, whichever you prefer.

What's Not Covered

• Batteries damaged by misuse, overcharging, or improper maintenance after delivery.
• Physical damage from installation, drops, or mishandling on your end.
• Units returned outside the 10-day window without prior authorization.
• Batteries returned without an RMA or not in original shipped condition.

Core Returns & Credit

Returning a battery as a core for trade-in credit is a separate process from a standard return. Reach out before you order and we'll explain how to package and ship your old unit. Cores in serviceable condition earn the most credit toward your purchase.